Shipping Policy

Effective date: September 15, 2026

Here is everything you need to know about how Payprog gets your order to you.

Where we ship

We deliver to all 50 US states. We do not offer international shipping, and orders can only be sent to a US address.

One service, free of charge

Every order ships by standard shipping, free, with no minimum purchase. We do not currently offer expedited or express delivery.

Processing time

Orders are processed within 0-1 business days, excluding weekends and major US holidays. Orders placed after 2:00 PM MT are processed on the next business day.

Transit time

Once dispatched, standard shipping takes 2-3 business days. Actual times can vary slightly with your location and carrier conditions.

Tracking

When your parcel leaves us you will receive an email with a tracking number, so you can follow it all the way to your door.

What you pay

The product price and any applicable sales tax are shown at checkout before you confirm. Shipping is free, and there are no additional charges.

What free shipping covers

Free shipping is delivery to the address entered at checkout. It does not include installation, assembly or in-home delivery. Please make sure your address is complete and correct, as we cannot redirect a parcel once it is with the carrier.

Address accuracy

We ship to the address exactly as entered at checkout. If you notice a mistake, email support@payprog.com immediately with your order number; we can correct it only while the order is still being processed. Parcels returned to us because of an incomplete or incorrect address will be re-sent once you confirm the right details.

Orders with several items

Where possible everything ships together in one parcel. Occasionally items leave from different locations and arrive separately; when that happens you receive a tracking number for each parcel, and you are never charged extra.

Delivery attempts

Carriers usually leave a parcel in a safe place or with a neighbour if nobody is home, and may make further attempts or hold it at a local depot. The tracking page shows what happened and how to collect or rebook. A parcel that is not collected and is returned to us will be re-dispatched free of charge.

Lost or delayed parcels

If your tracking has not moved for several days, or the parcel is well past the estimated delivery window, contact us. We will open an enquiry with the carrier and keep you informed until it is resolved.

Contact

• Email: support@payprog.com
• Phone: +1 (602) 949-2591
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT