Frequently Asked Questions

Products

How do I know a stand or mount will fit my device?

Every product page lists the device sizes it supports – for example the screen range a tablet clamp accepts, or the desk thickness a headphone hanger clamps onto. Most phone stands fit any phone, with or without a case.

Will adhesive clips or webcam covers damage my desk or laptop?

The adhesive products we sell are made to peel off smooth surfaces without leaving residue. Apply them to a clean, dry surface and press firmly for the strongest hold.

How should I clean a desk mat, wrist rest or screen cloth?

Fabric desk mats can be wiped with a damp cloth or washed with water and hung to dry. Wrist rests and stands should only be wiped. Microfiber screen cloths are washable and reusable.

Are your products new?

Yes. Everything sold by Payprog is brand new and ships in its original packaging. We do not offer gift wrapping.

Shipping

Where do you deliver?

To all 50 US states. We do not ship internationally.

What does delivery cost?

Nothing – standard shipping is free on every order, with no minimum. It is our only shipping service; there is no expedited option.

How quickly will my order arrive?

We process orders within 0-1 business days, and standard delivery then takes 2-3 business days.

Can I follow my parcel?

Yes. A tracking number is emailed to you as soon as the order is dispatched.

Payment

Which payment methods can I use?

We accept Shop Pay, Apple Pay, Google Pay, PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Every transaction is processed securely.

Is the checkout safe?

Yes. Payments are handled by Shopify Payments over an SSL-encrypted, PCI-DSS compliant connection, and we never store your full card details.

Returns and refunds

When can I return something?

We accept returns for manufacturing defects, damage in transit or a wrong item, provided you contact us within 30 days of delivery. We cannot accept returns for a change of mind. Transit damage should be reported within 72 hours with photos.

How do I request a return?

Email support@payprog.com with your order number, a short description of the problem and photos where relevant. We reply within 1-2 business days and, if the return is approved, we pay the return shipping.

When will I see my refund?

Within 3-7 business days of the returned item being received and inspected, back to the original payment method. Your bank may take a little longer to show it.

Support

How can I reach you?

By email at support@payprog.com or by phone at +1 (602) 949-2591, Monday-Saturday, 9:00 AM - 6:00 PM MT. We answer within 1-2 business days.