Refund & Returns Policy

Effective date: September 15, 2026

Payprog checks every order before it ships, but things can still go wrong in the factory or on the road. This policy sets out when we accept a return, how to start one and when you will see your refund.

What we accept

You may return an item within 30 days of delivery if:

• it has a manufacturing defect – a fault in materials or workmanship;
• it was damaged in transit; or
• you received the wrong item.

We do not accept returns for a change of mind, a size or colour that was not as expected, or personal preference. If you are unsure whether a product suits your device or desk, ask us before you order and we will help.

Reporting transit damage

Damage must be reported within 72 hours of delivery. So that we can raise a claim with the carrier, please send photos of:

• the damage to the product itself;
• the outer shipping box;
• the shipping label, clearly legible;
• the inner packaging.

Starting a return

• Email support@payprog.com with your order number and a description of the problem, including the photos above where damage is involved.
• We review the request and confirm eligibility within 1-2 business days.
• If it is approved, we send you return shipping instructions.
• Send the item back as instructed. We inspect it on arrival and then process the refund.

Condition of returned items

Please return the item with all its parts, accessories and original packaging where you still have them. Approved returns are not refused for missing packaging, but keeping it helps us document the claim with the carrier or the maker.

Missing or incomplete orders

If a parcel arrives with an item missing, or a product is missing a part, let us know within 30 days of delivery. We will send the missing piece where we can, or refund it under the same rules as a wrong item.

Return shipping

For approved returns – defective, damaged or incorrect items – we pay the return shipping. You will not be charged for sending a qualifying item back.

Inspection

When a return reaches us we check it against the problem you described. If the fault or damage is confirmed, the refund is approved. If an item is found to be in working order and undamaged, we will contact you to discuss the options before doing anything else.

Refunds

Refunds go to the payment method used at checkout and are issued within 3-7 business days of the returned item being received and inspected. Your bank or card provider may take a few extra days to post the amount to your statement. We do not offer exchanges or store credit; if you would like a replacement, place a new order once the refund is confirmed.

Cancelling an order

Contact support@payprog.com as soon as possible. An order that has already been processed or shipped may no longer be cancellable, in which case the return rules above apply.

Contact

• Email: support@payprog.com
• Phone: +1 (602) 949-2591
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT